CAREERS

Salon Manager

WAH Nails opened in 2009 with a single purpose; to create a new and innovative environment for nails that would connect like-minded women together. Every element from the interior design to the way we displayed nails was done differently and for that we received instant recognition, being featured in global magazines and gaining a huge international social following. After having salons in Dalston, Topshop Oxford Circus and pop ups globally, we are proud to call Soho our home and the basis of which we will create a long lasting brand that can expand globally.

WAH is not like any other salon brand. One day we might be doing a celebrities nails, the next day hosting a female empowerment event in our space and the next week ying around the world creating a pop up nail bar for a corporate client. All recorded for our social channels. We are a fast paced company and are constantly striving to be the best. WAH Girls are like Special Forces, not the regular Army and we aim to hire those who are over achievers and want to be part of a dedicated team.

With our new Central London location, now is a super exciting time for the company and we seek an exceptional Salon Manager to lead the growth of the salon business. With a strategic acquisition in mind, our debut Salon Manager will have an integral role in the success of
the company and its global growth, laying the foundations for how we operate our service business.

PROFILE

  • Detail Orientated
  • Customer Service Driven
  • Organised
  • Self Motivated
  • Natural Lead er

The WAH Salon Manager is attentive, organised and dedicated to customer satisfaction. Understanding the customer journey and fulfilling their needs should feel like a personal mission. Our ideal candidate is service orientated and results driven and protects every little detail of the brand. Our clients are the backbone of the business and the Salon Manager has a unique opportunity to excite and delight them in their experience.

We are looking for someone driven to succeed, for whom personal development and progression is of high importance and they excel in seeing their hard work come to fruition in sales. As a Management role, the candidate needs to show leadership qualities and have the ability to motivate and manage their team to deliver the best performance at all times.

You will have a lot of autonomy to run the salon and our candidate must show initiative and high self motivation to win. A natural problem solver is key within a small business as well as entrepreneurial qualities that will enable you to make this element of the company a success. Run this salon as your own business within the business and take pride in being part of the creation and implementation of systems.

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CORE RESPONSIBILITIES

Nail Tech Management Rota

  • 6 Month Reviews
  • Timings and Service Delivery Hiring
  • Team Meetings
  • Organising Training

Customer Service Checking in

  • Service Check Payments Client Notes
  • Salon Management Cleanliness
  • Stock
  • Maintenance
  • Retail and Visual Display Licensing

Reporting

  • Sales Reports
  • Key Metrics
  • Customer Feedback+Complaints Handbook Updating
  • Customer Service Handbooks Employee Handbook
  • Working Across Teams/Reporting
  • Instore Events with Events Manager Bookings with Bookings Manager
  • Sales with Sales Manager
  • Social with Social Media Manager Payroll and Bills with Financial Controller

CAREER GROWTH

We take pride in our teams development and do regular reviews to ensure career satisfaction and progression. Following on from this role, there is the potential to oversee our Salon Franchises around the world and have an integral part in the launch and success of future salons.

APPLY | Please send your CV SHABANA@WAH-LONDON.COM


Nail Technicians

We're always looking for talented nail techs, interns and event staff to join the team!

Please complete the form below to apply

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